What is included in my silver support subscription ?
Direct access to support representatives via a direct service number.
Guarantee of a fast response and solution, adapted to the urgency.
Urgent matters recorded within a maximum of 8 hours.
What is not included ?
No dedicated accountmanager
Service limited to officehours.
Services outside officehours at extra rates.
What is the price for the Silver Support ?
Fixed annual rate for support by email screen capture or telephone under fair-use conditions.
No invoicing per intervention but an all-in formula.
5 (!) Percent discount on the hourly rate for on-site interventions.
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