Gold Support

SoftAdvice Gold Support

Gold stands for exclusive engagement.

This is simply the best possible service pack… and a lot is possible!​
Gold SLA
What is included in my gold support subscription ?
  • Fixed annual rate for support by email screen capture or telephone under fair-use conditions.
  • No invoicing per intervention but an all-in formula.
  • 10 (!) Percent discount on the hourly rate for on-site interventions.
What is not included ?
  • Service limited to officehours. 
  • Services outside officehours at extra rates.
What is the price for the Gold Support ?
  • Direct access to support representatives via a direct service number.
  • Lightning fast response, ditto solution.
  • Urgent matters dealt with in a maximum of 4 hours.
  • Dedicated accountmanager.

Request your gold contract