Diamond support

SoftAdvice Diamond Support

Diamond stands for ultra-exclusive engagement.

This is simply the best possible service pack… and a lot is possible!​

There may not be guarantees in life, but there are at SoftAdvice:

  • Direct access to support representatives via a direct service number.
  • Extended office hours in the week prior to the VAT period with direct
    access to 3 rd line support staff.
  • Lightning fast response, ditto solution. Urgent matters addressed in maximum
  • 15 (!!) percent discount on the hourly rate for intervention on location.
  • Absolute priority at all levels.
  • Access to the customer portal where you download manuals,
    follow up support requests online and track projects.
  • Your company will be back on track in no time, the delay is by definition
  • Fixed annual rate for support by mail screen capture or phone.
  • Fair-use conditions.
  • No invoicing per intervention but an all-in formula.
  • Pro-active remote control and 1 x annual update of your software included.

Request your diamond contract