There may not be guarantees in life, but there are at SoftAdvice:
- Direct access to support representatives via a direct service number.
- Extended office hours in the week prior to the VAT period with direct
access to 3 rd line support staff.
- Lightning fast response, ditto solution. Urgent matters addressed in maximum
- 15 (!!) percent discount on the hourly rate for intervention on location.
- Absolute priority at all levels.
- Access to the customer portal where you download manuals,
follow up support requests online and track projects.
- Your company will be back on track in no time, the delay is by definition
- Fixed annual rate for support by mail screen capture or phone.
- Fair-use conditions.
- No invoicing per intervention but an all-in formula.
- Pro-active remote control and 1 x annual update of your software included.