SoftAdvice Gold Support
Gold stands for exclusive engagement.
This is simply the best possible service pack… and a lot is possible!
What is included in my gold support subscription ?
- Fixed annual rate for support by email screen capture or telephone under fair-use conditions.
- No invoicing per intervention but an all-in formula.
- 10 (!) Percent discount on the hourly rate for on-site interventions.
What is not included ?
- Service limited to officehours.
- Services outside officehours at extra rates.
What is the price for the Silver Support ?
- Direct access to support representatives via a direct service number.
- Lightning fast response, ditto solution.
- Urgent matters dealt with in a maximum of 4 hours.
- Dedicated accountmanager.